The Plumbers Arms....the story continues...

After our disastrous visit to The Plumbers Arms in Chester, as reported by our President, I was taken with the notion to try and get some free booze, so after googling Thwaites, I discovered that they had appointed a new Managing Director less than a month before. So it was to him that I wrote the following letter (apologies for repeating a large part of Mr Millwards' post, but it was unlikely that the M.D. had read it).

Dear Mr Morris,

First of all please accept my hearty congratulations on your recent appointment as managing director of Thwaites, I wish every success to both you, and the company.
Please let me introduce myself, my name is Mark Shaw, and I have the honour of being the secretary to a small group of work colleagues who have formed a social group called The Gentlemen’s’ Outing Association. As a group, we have an event about once a month and last month, we went ten pin bowling and followed this up with a meal.
As there was a short gap between the bowling finishing and our reservation at the restaurant, we decided to call and have a drink at a local hostelry. The pub we went to was one of yours, namely the Plumbers Arms in Chester.
I am afraid I have to report that the visit was less than satisfactory.
Upon entering the bar the first order was placed, following our tradition, by our President, Mr S. Millward, the ensuing conversation went along the following lines;

Mr Millward, “A pint of Guinness please.”
Lady behind bar,” I’m sorry we don’t have any Guinness.”
Mr Millward, “That’s ok; I’ll have a pint of bitter then.”
Lady behind bar, “Sorry we haven’t got any bitter either, our delivery doesn’t come until tomorrow.”
Mr Millward, “Ok then, in that case, could I have a Mangers.”
Lady behind bar,” No we haven’t got any bottled beers.”
At this point Mr Millward was lost for words, so I stepped to the fray, and ordered two whiskeys with ice, the whiskeys were duly poured, but were served with no ice, when I pointed this out the lady behind the bar informed us that she had no ice.
Somewhat shell shocked Mr Millward and I took our seats as the rest of our group ordered their drinks, mostly lager, as there was little else to choose from.
At this point I went to the gents, well to be truthful, I went to the door of the gents, I never actually went in, they where in an appalling state, dirty, smelly, with rubbish on the floor and holes in the walls, truly shocking.
Mr Morris, I am sorry to say, but the Plumbers Arms is by far and away the worst public house I have ever set foot in.
Over the dinner table, conversation turned to our recent experience and it turns out we are quite a travelled little group. We have between us drank, sometimes to excess, in almost every corner of the world, however, no one could report a bar or tavern with as little chance of a repeat visit as the Plumbers Arms.
Once more, Mr Morris, on behalf of our small group, good luck in your new role, because if the rest of the business is in the same state as the Plumbers Arms, you’re going to need it.

Yours sincerely
Mark Shaw.

Now I know it all sounds a bit pompous, but if I had said "We were on the piss, and your boozer was shite", I don't think we would have got a response.
and a response we have got, a slightly disappointing response but it says

Dear Mr Shaw,
Thank you for your letter to our Managing Director, Peter Morris. I am sorry to hear of your experience at the above public house and as Mr Morris is out of the office until Tuesday 6th May, I have passed your letter onto our regional sales Manager for the area, Mr Conrad Jones, who will investigate the matter immediately and report back to Mr Morris on his return.

The letter is signed by the M.D.s' PA.

Now we wait with bated breath to see if anything further is heard from Thwaites. If we do then you will read all about it here (unless a large delivery of alcohol is made to my home address, in which case I may well be off work for a couple of days).